Refund & Cancellation Policy
Last updated: September 2025
At Stop Motion Magazine, we are committed to delivering high-quality digital products, subscriptions, and educational resources. Because of the nature of digital goods and online memberships, please review the following policies regarding refunds and cancellations.
1. Digital Products & Downloads
- All sales of digital products (including plugins, calculators, applications, PDFs, and downloadable tools) are final.
- Once a digital file has been accessed, downloaded, or license issued, we cannot offer a refund.
2. Subscriptions & Memberships
- Subscriptions (monthly or annual) are billed at the beginning of each billing cycle.
- Subscriptions automatically renew unless canceled prior to the renewal date.
- You may cancel your subscription at any time through your account dashboard.
- Canceled subscriptions remain active until the end of the paid billing period. No partial or prorated refunds are provided.
3. Duplicate Charges or Billing Errors
If you believe you were billed in error, or notice a duplicate charge:
- Please contact us immediately at editor@stopmotionmagazine.com.
- We will investigate and, if appropriate, issue a correction or refund.
4. Course Purchases (Stop Motion University)
- Enrollment fees for online courses and workshops are non-refundable once access has been granted.
- If you experience technical difficulties preventing access to a course, please contact us for assistance.
5. Chargebacks & Disputes
- We encourage you to contact us before initiating a dispute with your bank or payment provider.
- Many issues can be resolved quickly by our support team.
6. Contact Us
For questions or assistance regarding refunds, cancellations, or billing:
📧 editor@stopmotionmagazine.com
